Studio Policies

General Studio Policies

  • Mindbody Online Scheduling System – IOBT uses Mindbody Online. Appointment reminders, class package updates and general account notifications are sent either to a clients email or mobile phone. Be sure to update your Profile or alert the studio to contact preference so receive reminders.
  • Sick Policy – Please do not come to the studio when you are sick and put the health of your practitioner and/or fellow classmates at risk. The studio services many immunosuppressed clients who have a difficult time fighting infection. Give your body a rest and call or email to reschedule your class or appointment.
  • Class Participation – Please arrive to classes on time. Students will be asked to reschedule for any late arrival that is more than 15 minutes.
  • Studio Closings – If the Durham Public Schools close or delay due to inclement weather, be on alert that InsideOut MAY also close or delay. Updates will be posted on the studio’s voicemail and through Facebook.
  • Medical Hold Request Forms – If you have a medical condition and would like to request a medical hold on your package, please complete and submit the Medical Hold Request Form (.PDF)
  • Expiration Date – All packages and services have a 6 month expiration date. Packages may not be shared. They are for one person only.
  • 30 day Return policy – Clients can request a refund on unused packages or services within 30 days of purchase minus a 5% transaction fee.

Packages and Late Cancellations

  • 24-hour Cancellation Policy – Please give us at least one day’s notice if you need to cancel your appointment or class. We understand that life happens, and that emergencies and illness are unavoidable. Late cancel and No-Show fees vary depending on the service scheduled. Contact the studio for additional details.
    • Two (2) late cancellations per calendar year without penalty are allowed for movement classes and private instruction. Late Cancel Fees for classes and Private Instruction are charged at the rate of your package or at the drop-in rate if clients do not have a package.
  • Late Cancel or No-Show Fees – The studio offers 2 free Late cancellations per calendar year. Fees will vary depending on the service(s) scheduled and is detailed in the Appointment Welcome Email. Contact the studio for additional details
  • Expiration Date – All packages and services have a 6 month expiration date. Packages may not be shared. They are for one person only.
    30 day Return policy – Clients can request a refund on unused packages or services within 30 days of purchase minus a 5% transaction fee.
  • Reminder texts or emails – Mindbody Online sends appointment reminders 2 days prior to scheduled appointments. Please be sure to provide the studio with your current contact information.

Referrals and Rewards

  • Referral Dollars – Refer a friend and receive IOBT dollars. Be sure to tell your friend to include your name on their intake form so that Mindbody Online (MBO) can credit your MBO account 10 IOBT dollars to be used toward your next service. IOBT dollars cannot be redeemed for cash.
  • Rewards Program – Earn points for every service. Enroll in the program under your Mindbody online profile page