General Studio Policies
- Please be mindful of others and turn off your cell phone when entering the studio.
- Please do not come to the studio when you are sick. Our services are not beneficial to those with active infections and you put the health of your practitioner and/or fellow classmates at risk.
- If the Durham Public Schools close due to inclement weather InsideOut will also close. We will post updates on our Facebook Page.
- For your safety and to maintain class integrity, prior instructor approval is a prerequisite to sign up for Intermediate/Advanced and Advanced Classes.
Packages and Late Cancellations:
- All packages have a five month expiration date. Packages can be extended for one month for a charge of $15. This policy is to encourage you to be consistent and to commit to your fitness and health goals. If you have a medical condition and would like to request a medical hold on your package, please complete and submit the Medical Hold Request Form (.PDF)
- Packages cannot be shared. They are for one person only.
- Package refunds will be honored within 30 days of purchase minus a 5% transaction fee. After 30 days, 20% of the remainder of the package will be deducted from the refund amount. Absolutely no refunds will be honored after the expiration date.
- InsideOut has a 24-hour Cancellation Policy for both classes and private instruction. If you have a standing spot in a class and need to cancel, be sure to plan ahead to avoid being charged. Cancel using our online scheduling system, giving us a call, or by email.
- You are allowed two late cancellations per calendar year without penalty for movement classes and private instruction. There is a $50 Late Cancellation Fee for all bodywork appointments. There is a $35 Late Cancellation Fee for all Pilates-Based Physical Therapy appointments.
- InsideOut requires that clients take two Private Pilates sessions before signing up for Equipment Classes.
- If you currently have a class package and you bring a newcomer who buys a class package on their first visit, InsideOut will give you a FREE class on your current package.